5 Questions You Should Ask Your Commercial Cleaning Company
If you own a small business in Lancaster County, chances are, you’re wearing a lot of hats. In addition to running the company and managing employees, you are also probably meeting with vendors, taking care of payroll, and addressing human resources issues. Ensuring your facility is clean should not be another item you add to your “to do” list. As such, you made the smart decision to hire Angie’s Custom Cleaning to oversee all your commercial cleaning needs.
But before you hire any company to clean your facility, you should ask five questions, which will help you to evaluate the company’s professionalism, reliability, and whether they are a good fit. Here are the five questions Angie recommends you ask any commercial cleaning company you are considering.
What services are included in your cleaning plan and what costs extra?
Any reputable cleaning company should provide a printed list of the cleaning services they offer and what you can expect during each visit. Some examples of items that should appear on this list include trash removal, floor care, bathrooms, and dusting. This list is important because it clarifies exactly what you will be paying for. Here are the standard services Angie provides: commercial cleaning services.
If there are items you would like added to this list, you need to negotiate these additions before you sign a contract. Often times, items that are considered extra services cost more. Some examples of extra services that are not typically included in a regular commercial cleaning include office carpet cleaning, floor stripping and waxing or buffing, and window cleaning.
How do you vet, train, and supervise your employees?
Before you hire someone to clean your business regularly, you want to know whether they have had a background-check, are professionally trained, and are reviewed regularly. A good cleaning company, like Angie’s Custom Cleaning, uses their supervisors to perform regular quality checks to ensure the cleaning is being performed correctly.
What is your communication process if I need support or a problem arises?
If a problem develops, you want to know that there is a live person available to answer your questions and concerns. As such, before you hire a cleaning company, you need to find out if you will have an account manager or another contact, in the event there is an issue. At Angie’s Custom Cleaning, your contact is Crystal, the Commercial Cleaning Manager. You should also find out how quickly you can expect a response from this person, and what systems they use to track customer issues.
Do you carry insurance and provide documentation upon request?
A reputable commercial cleaning provider should have general liability insurance and provide workers’ compensation. Always verify this information before your hire someone. If the company you are working with does not offer these benefits, you should work with someone else.
Can you provide references from similar businesses or industries?
A good cleaning company will be able to provide you with references upon request. This helps to ensure the company has experience with a facility like yours —whether it’s an office, medical building, retail facility, warehouse, or school. If a cleaning company can’t provide you with references, it’s a red flag, and you should research other companies.
Asking these five questions will help you to determine if the commercial cleaning company you decide to work with is right for you. At the end of the day, you want to work with a company that offers unmatched dedication and care as well as efficient service.
If you know of anyone that could benefit from hiring Angie’s Custom Cleaning to clean their business, we would appreciate your recommendation. Please have them contact us!
